Your Rights as a Consumer

Consumers have important rights when purchasing goods and services. Understanding these rights can help consumers make informed decisions and seek appropriate remedies when their interests are affected.

Key Consumer Rights

1. Right to Safety
Consumers are entitled to protection against goods and services that may be hazardous to life or property.

2. Right to Information
Consumers should receive relevant information about the quality, quantity, price, standard and other important aspects of goods and services.

3. Right to Choose
Consumers should have access to a variety of goods and services at competitive prices, subject to applicable law.

4. Right to Seek Redressal
Consumers can seek appropriate remedies where they suffer loss or are affected by defective goods, deficient services or other legally recognised grievances.

5. Right to Consumer Awareness
Awareness of consumer rights helps individuals identify unfair practices and take appropriate action.

What Should You Do If You Have a Consumer Complaint?

Keep your invoices, receipts, warranty documents, communications and other relevant records. Depending on the nature of the dispute, appropriate legal or consumer remedies may be available.